Last Updated: October 2025

Thank you for shopping with Traveler Company.
We want you to love your travel essentials as much as we do. If for any reason you are not fully satisfied with your purchase, we’re here to help with an easy and transparent return and refund process.

1. Eligibility for Returns

You may request a return within 14 days of receiving your order, provided that:

  • The item is unused, unwashed, and in its original condition

  • All original packaging, tags, and accessories are intact

  • A valid proof of purchase (invoice or order number) is provided

Items that do not meet these conditions may not be accepted for return.

2. Non-Returnable Items

Certain types of products cannot be returned, such as:

  • Gift cards

  • Clearance or sale items marked “Final Sale”

  • Personalized or customized products

  • Hygiene-sensitive items (e.g., neck pillows, masks, bottles)

If you have questions about whether your product qualifies, please contact our support team before initiating a return.

3. Return Process

To initiate a return:

  1. Email us at support@travelercompany.com with your order details and reason for return.

  2. Our team will review your request within 2–3 business days and provide return instructions.

  3. Once your return is approved, ship the product to the address provided in the return email.

Please note:

  • Customers are responsible for the return shipping cost, unless the item was defective or incorrect.

  • We recommend using a trackable shipping method.

4. Refunds

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

  • Approved refunds will be processed within 5–10 business days after inspection.

  • Refunds will be credited to your original payment method (credit/debit card, PayPal, etc.).

  • Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or damaged item).

5. Exchanges

We only replace items if they are defective or damaged upon arrival.
If you need to exchange it for the same item, please contact us at support@travelercompany.com within 7 days of delivery.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please notify us within 48 hours of delivery with clear photos of:

  • The damaged/incorrect item

  • The package and shipping label

We will prioritize your replacement or refund request as soon as possible.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank or PayPal account again.

  • Then contact your credit card company or bank, as it may take additional time before your refund is officially posted.
    If you’ve done all of this and still have not received your refund, please contact us at support@travelercompany.com.

8. Cancellations

Orders can be canceled within 12 hours of placing them. Once your order has been processed or shipped, we are unable to cancel it.

9. Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

📧 Email: support@travelercompany.com
🌐 Website: www.travelercompany.com